Refund policy
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at kittybearrrr@wondergoodswithyuki.com.
Customers are responsible for all return shipping costs. We do not provide complimentary return shipping labels unless the item received is defective, damaged, or incorrect due to an error on our part.
Returns must be sent to the original shipping address provided by us. Items sent back without first requesting a return will not be accepted.
Once your return request has been approved, we'll provide you with instructions on how and where to send your package.
You can always contact us at kittybearrrr@wondergoodswithyuki.com with any questions about returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
If the item is confirmed to be defective, damaged, or incorrectly sent due to our error, we will cover the applicable return shipping costs.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Customers are responsible for the shipping costs associated with returning the original item and placing a new order.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days.
Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility, except where the item is defective, damaged, or incorrectly sent due to an error on our part.
Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at kittybearrrr@wondergoodswithyuki.com.